Shipping & Delivery Policy – Aromatic Buds Malta

Last updated: 19 October 2026

At Aromatic Buds, we aim to provide a fast, reliable and convenient delivery experience for customers in Malta, Gozo and eligible international destinations.

Whether you choose same-day courier delivery in Malta or international postal shipping, our goal is to ensure transparent delivery charges, efficient order processing and dependable customer support.

This Shipping & Delivery Policy explains the shipping options, delivery times, international restrictions, customer responsibilities and lost shipment procedures applicable to orders placed through www.aromaticbuds.com.

1. Shipping Options, Costs & Delivery Times

We offer the following delivery services, subject to product eligibility and destination availability.

All shipping prices are in euros (€).

Delivery times are estimates and may vary due to courier availability, postal operations, public holidays, customs inspections and other circumstances beyond our reasonable control.

International shipping is available only for eligible products and permitted destinations.

2. Same-Day Courier Delivery in Malta 🚚

Aromatic Buds provides same-day courier delivery across Malta for eligible orders placed before 8:00 PM.

Service details:

• Delivery charge: €5

• Order cut-off: 8:00 PM

• Coverage: Malta, subject to courier availability

• Payment: Cash on Delivery (COD)

Orders confirmed before 8:00 PM are generally eligible for delivery on the same day, subject to stock availability, successful processing and courier capacity.

Orders placed after the cut-off may be scheduled for the next available delivery period.

Our local delivery services may be fulfilled through our delivery partner, Courier Express, or other appointed couriers.

Although we aim to meet our advertised delivery estimates, specific arrival times may vary depending on traffic, delivery routes and operational conditions.

3. Courier Delivery to Gozo

Customers in Gozo can order eligible products through our website.

• Delivery charge: €5

• Estimated delivery time: 1–3 working days

• Delivery method: Courier service

Delivery schedules may be affected by ferry operations, courier availability, weather conditions and public holidays.

4. Shipping to European Union Countries

For eligible products, Aromatic Buds offers two postal shipping options to supported EU destinations.

Unregistered Mail – €10

Our economical shipping option for customers who prefer lower delivery costs.

• Estimated delivery: 5–10 working days

• End-to-end tracking is unavailable.

• Delivery confirmation may not be provided.

Registered Mail – €20

Our registered postal service provides enhanced shipment visibility and documentation, depending on the postal carrier and destination.

• Estimated delivery: 5–10 working days

• Tracking information is provided where supported.

• Delivery confirmation may be available.

We recommend Registered Mail for customers who prefer greater visibility over their shipment.

International shipments remain subject to destination-country regulations and applicable shipping restrictions.

5. International Shipping Outside the EU

International shipping may be available to selected destinations outside the European Union.

• Shipping charge: €25

• Estimated delivery time: Up to 20 working days

• Availability: Eligible products and supported destinations only

Shipments may be subject to customs clearance procedures, local import regulations, duties and taxes.

Unless expressly stated otherwise, any applicable customs duties, import taxes or clearance charges are the responsibility of the recipient, provided these were appropriately disclosed before purchase.

Delivery times may exceed estimates due to customs inspections or international postal delays.

6. Customer Responsibility – Local Laws & Import Restrictions

Customers placing shipping orders are responsible for checking the applicable laws and import regulations in their destination country before completing a purchase.

Laws vary between countries, and certain products, including cannabinoid products, vaping products, botanical extracts, seeds and other regulated goods, may be subject to importation, possession or transport restrictions.

By placing an order through www.aromaticbuds.com, customers acknowledge their responsibility to:

1. Verify Product Legality: Check whether the ordered products may legally be imported, received and possessed in their destination country.

2. Review Customs Regulations: Understand any applicable import restrictions, documentation requirements or customs procedures.

3. Obtain Required Authorisations: Secure any permits, licences or approvals legally required of the recipient.

4. Pay Applicable Import Charges: Pay any customs duties, taxes or clearance fees properly disclosed as their responsibility.

Customs Seizures & Restricted Products

Where a shipment is refused, detained, confiscated or seized by customs or another competent authority because the products are prohibited or restricted in the destination country, complimentary reshipment and discretionary store credit under our Lost Shipment Protection policy may be excluded.

Important: The availability of a product on our website does not guarantee that it is legal to import into every country. Customers should verify their local regulations before ordering.

7. Tracked Shipment Protection & Lost Parcel Guarantee 📦

At Aromatic Buds, we understand the importance of reliable shipping.

For eligible orders dispatched using a tracked shipping service, we provide Lost Shipment Protection.

Lost Tracked Shipments

If a tracked shipment is confirmed lost in transit, Aromatic Buds offers the following resolutions:

• Free Reshipment: A replacement shipment containing the original ordered products, subject to availability and shipping eligibility.

• Store Credit: A credit note equivalent to the value of the missing items, redeemable against a future purchase at www.aromaticbuds.com.

These options are offered as convenient remedies, subject to applicable consumer rights, including any legal entitlement to a monetary refund.

A shipment is considered lost when the shipping carrier confirms the loss or an investigation reasonably establishes that delivery cannot be completed.

A delayed shipment is not automatically classified as lost.

Lost Shipment Protection – Exclusions

Additional complimentary reshipment or discretionary store credit may not be available in the following circumstances, to the extent permitted by applicable law:

1. Restricted or Prohibited Products

The shipment is refused, seized, detained or confiscated because the products are restricted or prohibited in the destination country.

2. Customer Refuses Delivery

The customer deliberately refuses to accept an otherwise conformed shipment.

3. Incorrect or Incomplete Delivery Address

Delivery fails because the customer supplied incorrect, incomplete or invalid shipping information that cannot reasonably be corrected.

4. Failure to Collect the Shipment

The customer fails to collect a parcel from a designated postal office, parcel locker or collection point within the permitted collection period, despite appropriate notification.

5. Unpaid Customs Duties or Import Charges

Delivery cannot be completed because the recipient fails to pay applicable customs duties, taxes or clearance charges that were properly disclosed before purchase.

6. Failure to Complete Required Verification

The customer refuses or fails to complete legally required age or identity verification procedures that were appropriately disclosed.

7. Customer-Initiated Shipping Changes

The customer independently redirects the shipment, changes its destination or appoints a third-party carrier, and the delivery failure is directly attributable to those arrangements.

8. Confirmed Successful Delivery

Reliable evidence establishes that the shipment was delivered to the customer or an authorised recipient. Disputed deliveries will be investigated individually, and a tracking status alone does not automatically establish receipt.

Reporting a Lost Shipment

Customers who believe their shipment has been lost should contact Aromatic Buds with:

• Order number

• Shipment tracking number, where available

• Delivery address

• A brief explanation of the issue

We may contact the shipping carrier to investigate the shipment before confirming the appropriate resolution.

Carrier investigations will not be used to unreasonably delay remedies required under applicable consumer protection legislation.

Important Consumer Protection Notice

Our Lost Shipment Protection policy provides additional customer service options and does not exclude mandatory statutory rights.

Where Aromatic Buds arrange delivery, the risk of accidental loss or damage generally remains with Aromatic Buds until the customer or their designated recipient takes physical possession of the goods.

Where a monetary refund is required under applicable law, the customer will not be required to accept store credit instead.

8. Unregistered Shipments

Unregistered postal services are offered as a lower-cost shipping option.

Unlike registered or tracked shipments, unregistered mail generally does not provide end-to-end tracking or reliable delivery confirmation.

As a result, locating a delayed parcel or obtaining confirmation of its status may be more difficult.

The additional tracked-shipment protection benefit described in Section 7 applies only to eligible tracked shipments.

Customers seeking greater shipment visibility are encouraged to choose Registered Mail where available.

9. Order Processing & Dispatch

Once an order is placed, our team prepares the items and arranges the selected shipping method.

Customers are responsible for providing accurate delivery information, including:

• Full name

• Correct delivery address

• Postal code, where applicable

• Accessible telephone number

• Any relevant delivery instructions

Incomplete or incorrect information may delay processing or prevent successful delivery.

Order confirmation and dispatch confirmation are separate stages. An order acknowledgement does not necessarily mean that a shipment has been dispatched.

Where an order cannot be fulfilled, we will contact the customer when reasonably possible to arrange an appropriate resolution.

10. Delivery Delays & Unforeseen Circumstances

Although we aim to meet our estimated delivery schedules, delays may occur due to:

• Adverse weather conditions

• Public holidays

• Customs inspections

• Postal service disruptions

• Courier scheduling

• Transport interruptions

• Incorrect delivery details

• Events outside our reasonable control

We will make reasonable efforts to assist customers experiencing delivery delays.

Under applicable consumer legislation, goods must generally be delivered within the agreed period or, where no delivery period has been agreed, within 30 days of concluding the contract.

Where the applicable delivery deadline is missed, customers may have the right to request delivery within a reasonable additional period and, where the relevant legal conditions are met, terminate the contract and receive reimbursement.

11. Unsuccessful Delivery Attempts

If a courier cannot complete delivery because the recipient is unavailable or cannot be contacted, the courier may attempt to arrange another delivery.

Customers should remain reasonably reachable using the contact information provided during checkout.

Additional delivery charges may apply where a repeat attempt is required due to circumstances attributable to the customer, provided such charges are lawful and agreed before being incurred.

Orders that cannot be delivered may be returned to the sender, subject to carrier procedures and applicable law.

12. Cash on Delivery (COD)

For eligible local orders, Aromatic Buds offers Cash on Delivery, allowing customers to pay when their order arrives.

Customers should have the exact required payment amount available upon delivery.

Cash on delivery is not available for international postal shipments or orders placed through independent third-party platforms.

Available payment options are communicated during checkout.

13. Damaged, Missing or Incorrect Items

We take care to prepare and package orders appropriately.

If an order arrives damaged, incomplete or contains incorrect products, customers should contact Aromatic Buds as soon as reasonably possible.

Please provide:

• Order number

• Description of the issue

• Photographs of the affected items or packaging, where available

We will review the circumstances and arrange an appropriate resolution, which may include replacement, correction of the order, reimbursement or another remedy required by law.

14. Product Restrictions & Age Verification

Certain products may be subject to legal age requirements, shipping limitations or restrictions based on the destination.

We reserve the right to decline an order or refuse dispatch where shipment would violate applicable laws or carrier requirements.

Where legally required, recipients may be asked to provide appropriate proof of age or identity before receiving an order.

An order may be withheld or cancelled if the legally required verification cannot be completed.

Any resulting refunds or other remedies will be handled in accordance with applicable consumer rights.

15. Returns, Refunds & Cancellations

Returns, refunds and order cancellation procedures are governed by our dedicated Refund, Returns & Cancellation Policy.

This includes information regarding:

• Applicable rights of withdrawal

• Damaged or defective products

• Perishable or hygiene-sensitive goods

• Eligible returns and exclusions

• Refunds, replacements and credit notes

• Order cancellation procedures

Visit our Refund, Returns & Cancellation Policy for further information.

Nothing in this Shipping Policy excludes or restricts mandatory consumer rights under applicable Maltese or European Union legislation.

16. Third-Party Ordering Platforms

Aromatic Buds products may also be available through Wolt, Bolt Food and other independent ordering platforms.

Orders placed through these services may have different shipping charges, processing arrangements, payment methods and delivery procedures.

Customers should review the relevant platform's terms and delivery information before placing an order.

Applicable statutory consumer rights remain unaffected.

17. Changes to This Shipping Policy

We may update this Shipping & Delivery Policy periodically to reflect changes in shipping prices, delivery arrangements, service availability or applicable legislation.

The latest version will be published on this page with an updated revision date.

Changes will not retrospectively remove contractual or statutory rights associated with orders already accepted.

18. Contact Us – Shipping & Delivery Support

If you have questions about shipping costs, delivery times, international restrictions, tracked shipments or an existing order, our team is available to assist.

Aromatic Buds Malta

Website: https://www.aromaticbuds.com

Customer Support: Through our official website contact and messaging channels

Business Location: Malta

We aim to resolve delivery enquiries efficiently and provide clear communication throughout the ordering and shipping process.

Aromatic Buds Malta – Convenient Ordering. Reliable Delivery.

This Shipping & Delivery Policy applies to orders placed directly through www.aromaticbuds.com, unless otherwise stated. All provisions are subject to applicable Maltese and European Union consumer protection legislation.